Ready for action at any time: the rapid hydraulic service

Our experience dispatchers are available all around the clock for you. Using highly capable software, they always have a full overview of all orders, the intended route of every vehicle and its present location. One click of a mouse reveals the location of the mobile service vehicle that can reach you the quickest. The dispatchers send the service technician all the important information about the order, which appears on the tablet in the vehicle before it arrives on site, so that the work can be completed efficiently. In this way, the mobile emergency service technician is fully prepared before the vehicle arrives at your premises.

We need your support to ensure that the processes can be handled as quickly as possible. Please ensure that the information you give us about the requested service is as precise as possible:

• What are the names of the contacts?
• Which parts or components are defective?
• Are there any photographs of the installation situation?
• What replacement parts are probably needed?

The mobile service vehicles carry a stock of the spare and wear parts most frequently needed for the relevant field of use. The software used in our mobile Rapid Hydraulic Service connects directly with our Materials Management team. The dispatcher can therefore already see which spare parts are carried on board every vehicle when the servicing order is placed. If other parts are required for the work on site, the mobile service vehicle can make a planned intermediate stop en route at the nearest HANSA‑FLEX branch.

The service vehicles in the mobile Rapid Hydraulic Service fleet are workshops on wheels. They carry all the equipment necessary for manufacturing customised hydraulic hose lines, including hose cutting, peeling and crimping machines. The underfloor generator provides a reliable, independent power supply on construction sites or in remote areas and allows the technicians to work at night. The 400 volt generator makes the workshop on wheels completely independent of the circumstances on site.

During the work, the service technicians take high-resolution photos of the damage and the newly installed components with their tablets and file all the information in the service report. This can be countersigned directly on site by the customer on the tablet, who will receive the report together with the invoice by e-mail. If the customer uses X-CODE and the hose management portal My.HANSA‑FLEX, the service technician can store the details of the hose line replacement directly in the system.